388wim Privacy Policy – How We Handle Your Data

This Privacy Policy applies to all personal information collected by 388wim through the website at 388wim.app, including during account registration, deposits, gaming activity, bonus claims, and any communication with the support team.

When you register an account at 388wim, you confirm that you have read this policy and that you consent to the data practices described here. This consent extends to the processing of personal information for identity verification, fraud prevention, payment processing, and the sending of account-related communications.

This policy applies to all registered players on the platform. If you are browsing the website without having registered, some data is still collected in the form of technical usage information – this is described in the Cookies section below. No personally identifying information is collected from unregistered visitors beyond what is standard for any website.

Any questions about this policy or about the specific data held on your account can be directed to the support team via live chat or by emailing [email protected].

388wim collects personal data in two main ways: information you provide directly, and information that is generated automatically as you use the platform.

Information you provide directly:

• Full name and date of birth provided at registration
• Mobile number and email address used to create your account
• CNIC or passport number and a copy of a valid ID document when identity verification is requested
• Payment method details including mobile wallet numbers (JazzCash, Easypaisa), bank account information for Raast transfers, and card details where applicable
• Any messages or documents you send to the support team

Information collected automatically:

• IP address and approximate geographic location at the time of login
• Device type, operating system, and browser version
• Session duration, pages visited, and features used within the platform
• Betting and gaming history associated with your account
• Transaction records including deposit amounts, withdrawal requests, and timestamps

We do not collect any sensitive personal data beyond what is necessary for identity verification and fraud prevention. We do not request health information, political views, or any data category beyond what is described above.

The data collected by 388wim is used for specific, legitimate purposes related to operating the platform and keeping player accounts secure. We do not use your data for any purpose that is not described here.

You can withdraw consent for promotional communications at any time by contacting the support team. Withdrawing this consent will not affect your ability to use the platform or receive account-related notifications.

All financial transactions at 388wim are processed in PKR. Payment data is handled with a higher level of care than standard account information because of the sensitivity of financial details.

• JazzCash and Easypaisa wallet numbers are stored in encrypted form and are used only to process deposits and withdrawals to your verified account.
• Bank account details provided for Raast or standard bank transfers are stored securely and used exclusively for processing withdrawals to your registered account.
• Card details where used for deposits are processed through a payment gateway. 388wim does not store full card numbers. Only the last four digits and card type are retained for reference.
• Transaction records including deposit amounts, withdrawal requests, and dates are retained for the period described in the Data Retention section.

Payment method information linked to your account can only be used to process transactions to and from that same account. It cannot be transferred, shared, or used in connection with any other account on the platform.

388wim uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. The following types of cookies are in use:

• Essential cookies: Required for login sessions, account authentication, and basic platform functionality. These cannot be disabled without breaking core features of the site.
• Functional cookies: Remember your preferences such as language settings and display options so you don't have to reset them every session.
• Analytics cookies: Collect anonymised data about which pages are visited and how long players spend on different sections. This data helps us identify where the platform can be improved. No personally identifying data is included in analytics reports.
• Security cookies: Used to detect unusual login activity and protect your account against unauthorised access attempts.

388wim does not use third-party advertising cookies or tracking pixels to serve targeted advertising to players on other websites. The cookies used are limited to what is necessary for operating the platform and understanding usage patterns.

Most browsers allow you to manage cookie preferences through browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies will not affect your gaming experience.

388wim does not sell your personal data to any third party. Your information is only shared in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment gateways receive the minimum data required to process your specific transaction. They do not receive your full account history or gaming activity.
• Identity verification services: When KYC verification is required, your ID document and supporting information may be passed to a third-party identity verification provider. These providers are contractually bound to use the data only for verification purposes.
• Fraud prevention: Device and IP data may be checked against fraud detection databases to identify patterns associated with account abuse, multiple account creation, or fraudulent payment activity.
• Legal obligations: If required by a valid legal process, court order, or regulatory instruction, 388wim may disclose account or transaction data to the relevant authority. We will not disclose more than what is specifically required.

No data is shared with advertisers, data brokers, or any third party for commercial purposes beyond what is described above. Any third-party service provider with access to player data is contractually required to maintain appropriate security standards.

388wim retains personal data for as long as it is needed to fulfil the purposes described in this policy, and for as long as required to meet any applicable legal or compliance obligations.

• Active account data is retained for the full duration that the account remains open and for a period after closure.
• Transaction records and betting history are retained for a minimum of five years from the date of the transaction. This is standard practice for financial record-keeping.
• Identity verification documents are retained for a minimum of five years from the date of verification.
• Support communications are retained for up to two years after the conversation was closed, to allow for any related disputes to be reviewed.
• Analytics and technical usage data that does not identify individual users may be retained indefinitely in aggregated form.

When data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, it is securely deleted or anonymised.

388wim applies technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of personal and financial data both in transit (using HTTPS/TLS) and at rest in our databases
• Access controls that limit which staff can view sensitive account data, based on job role and necessity
• Regular review of access logs for unusual patterns that could indicate a security issue
• Two-factor authentication options available for player accounts to add an additional layer of login security
• Monitoring for brute-force login attempts and automatic rate-limiting on repeated failed login attempts

While we take security seriously and implement appropriate measures, no system is completely immune to risk. If you notice any unusual activity on your 388wim account – such as transactions you did not initiate or login alerts from locations you don't recognise – contact the support team immediately via live chat so the account can be secured.

You have specific rights over the personal data that 388wim holds about you. These rights are described below and can be exercised by contacting the support team.

388wim is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that personal data has been submitted by or on behalf of a minor, that data will be deleted and the associated account will be closed.

Account holders are responsible for ensuring that any device or login credential connected to their 388wim account is not accessible to minors. If you have reason to believe that a minor has accessed the platform through your account or registered separately, please contact support immediately.

388wim may update this Privacy Policy from time to time. When material changes are made, we will notify registered players via email or an in-platform notification before the updated policy takes effect. For minor updates, the revised version will be posted on this page with the updated date at the top.

Continued use of the platform after any update to this policy constitutes acceptance of the revised version. If you disagree with changes to this policy, you should stop using the platform and contact support to discuss your options including account closure and data deletion.

The most current version of this Privacy Policy is always available at 388wim.app/privacy-policy.

For any questions, concerns, or requests related to this Privacy Policy or the personal data 388wim holds about you, please get in touch via any of the following:

When contacting us about a data request, please include the email address or mobile number associated with your 388wim account so we can locate your record. For sensitive requests such as data deletion or access, you may be asked to verify your identity before we proceed.

We aim to acknowledge all privacy-related queries within 48 hours and to resolve them within 14 days. Complex requests may take longer, in which case we will keep you updated on progress.